How To Fix SK620 - Fax call requested. Spooler number &

SAP Error Message - Details

• Message type: E = Error

• Message class: SK - SAPcomm messages

• Message number: 620

• Message text: Fax call requested. Spooler number &

What causes this issue?

Fax request passed to the spool component.

System Response

The request is forwarded from there to a server.
After sending, the server writes the status in the spooler.

How to fix this error?

You can follow the status of the spool request &V1& with the transaction
SP01.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SK620 - Fax call requested. Spooler number & ?

  The SAP error message SK620, which states "Fax call requested. Spooler number &," typically occurs when there is an issue with the fax configuration or the spool request in the SAP system. This error is related to the process of sending faxes directly from SAP, which involves the spool system and the fax server.
  Causes:
  
  Incorrect Configuration: The fax server may not be properly configured in the SAP system.
  Missing or Incorrect Spool Request: The spool request may not be generated correctly, or there may be issues with the spool number.
  Network Issues: There could be network connectivity problems between the SAP system and the fax server.
  Fax Server Down: The fax server may be down or not reachable.
  Authorization Issues: The user may not have the necessary authorizations to send faxes.
  
  Solutions:
  
  
  Check Fax Configuration:
  
  Ensure that the fax server is correctly configured in the SAP system. This includes checking the transaction codes used for fax configuration (e.g., transaction SFP for form printing).
  Verify the settings in transaction SPAD (Spool Administration) to ensure that the output device for fax is correctly set up.
  
  
  
  Review Spool Request:
  
  Check the spool request associated with the error. You can do this by going to transaction SP01 (Spool Request) and looking for the specific spool number mentioned in the error message.
  Ensure that the spool request is in the correct status and has been processed correctly.
  
  
  
  Network Connectivity:
  
  Test the network connection between the SAP system and the fax server. Ensure that the fax server is reachable from the SAP application server.
  
  
  
  Check Fax Server Status:
  
  Verify that the fax server is up and running. If it is down, contact your IT support team to resolve the issue.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to send the fax has the necessary authorizations. Check the user roles and permissions related to fax sending.
  
  
  
  Review Logs:
  
  Check the SAP application logs (transaction SLG1) for any additional error messages or details that may provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to fax sending and the SK620 error.
  Documentation: Review the SAP documentation related to output management and fax configuration for best practices and troubleshooting steps.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the SK620 error in your SAP system.