How To Fix SK615 - SAPoffice user <&> does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: SK - SAPcomm messages

• Message number: 615

• Message text: SAPoffice user <&> does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SK615 - SAPoffice user <&> does not exist ?

  The SAP error message SK615 indicates that the specified SAPoffice user does not exist in the system. This error typically occurs when you are trying to send an email or use SAPoffice functionalities, and the system cannot find the user specified in the operation.
  Cause:
  
  User Not Created: The user you are trying to send an email to or use in SAPoffice has not been created in the SAP system.
  Incorrect User ID: The user ID specified may be incorrect or misspelled.
  User Deactivation: The user might exist but has been deactivated or locked in the system.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action.
  SAPoffice Configuration Issues: There may be issues with the configuration of SAPoffice or the mail server settings.
  
  Solution:
  
  
  Check User Existence:
  
  Go to transaction code SU01 (User Maintenance) and check if the user exists.
  If the user does not exist, create the user using the same transaction code.
  
  
  
  Verify User ID:
  
  Ensure that the user ID you are using is correct. Check for any typos or incorrect entries.
  
  
  
  User Activation:
  
  If the user exists but is locked or deactivated, unlock or activate the user in SU01.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to send emails or use SAPoffice functionalities. You can check this in the user’s profile in SU01.
  
  
  
  SAPoffice Configuration:
  
  Verify the configuration of SAPoffice. Check the settings in transaction SO20 (SAPoffice Administration) to ensure that everything is set up correctly.
  Ensure that the mail server settings are correctly configured and that the connection to the mail server is functioning.
  
  
  
  Testing:
  
  After making the necessary changes, test the functionality again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SO20: SAPoffice Administration
  
  
  User Roles and Profiles: Ensure that the user has the appropriate roles and profiles assigned to perform the required actions.
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to SAPoffice and user management.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis team or refer to SAP support for further assistance.