How To Fix SITS_MOBILE004 - Article not found

SAP Error Message - Details

• Message type: E = Error

• Message class: SITS_MOBILE - ITS Mobile

• Message number: 004

• Message text: Article not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SITS_MOBILE004 - Article not found ?

  The SAP error message SITS_MOBILE004: Article not found typically occurs in the context of SAP's mobile applications, particularly when dealing with inventory management or logistics processes. This error indicates that the system is unable to locate the specified article (material or product) in the database.
  Causes:
  
  Incorrect Article Number: The article number entered may be incorrect or does not exist in the system.
  Data Synchronization Issues: If the mobile application is not properly synchronized with the backend SAP system, it may not have access to the latest data.
  Authorization Issues: The user may not have the necessary permissions to view or access the article.
  Inactive or Deleted Articles: The article may have been marked as inactive or deleted in the system.
  Configuration Issues: There may be configuration problems in the mobile application or the backend system that prevent the article from being found.
  
  Solutions:
  
  Verify Article Number: Double-check the article number for accuracy. Ensure that it is entered correctly and exists in the system.
  Check Article Status: Ensure that the article is active and not marked for deletion. You can do this by checking the material master data in the SAP GUI.
  Data Synchronization: Ensure that the mobile application is properly synchronized with the backend system. You may need to refresh or re-sync the data.
  User Authorization: Check the user’s authorization settings to ensure they have the necessary permissions to access the article.
  Consult with IT Support: If the issue persists, consult with your IT support team or SAP Basis team to investigate any potential configuration issues or system errors.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the documentation for the specific mobile application you are using, as it may provide additional troubleshooting steps or configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.