How To Fix SIPT372 - FI document &1 &2 &3 cannot be printed; customer &4 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 372

• Message text: FI document &1 &2 &3 cannot be printed; customer &4 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT372 - FI document &1 &2 &3 cannot be printed; customer &4 not found ?

  The SAP error message SIPT372 indicates that there is an issue with printing a financial document (FI document) due to a missing customer record. The message typically includes placeholders for specific document numbers and customer information, which helps identify the context of the error.
  Cause:
  The error message SIPT372 occurs when the system attempts to print a financial document, but it cannot find the customer associated with that document. This can happen for several reasons:
  
  Customer Master Data Missing: The customer record may not exist in the system, or it may have been deleted or marked as inactive.
  Incorrect Customer Number: The customer number referenced in the document may be incorrect or may not match any existing customer in the database.
  Data Synchronization Issues: There may be issues with data synchronization between different modules or systems, leading to discrepancies in customer data.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  
  Solution:
  To resolve the SIPT372 error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify if the customer number mentioned in the error message exists.
  If the customer does not exist, you may need to create it using transaction XD01 (create customer) or XD02 (change customer).
  
  
  
  Verify Document Details:
  
  Check the financial document referenced in the error message to ensure that it is correctly linked to the appropriate customer.
  Ensure that the customer number in the document matches the customer master data.
  
  
  
  Review Data Synchronization:
  
  If your organization uses multiple systems or modules, ensure that the customer data is synchronized across all relevant systems.
  
  
  
  Check Authorizations:
  
  Ensure that the user attempting to print the document has the necessary authorizations to access the customer data.
  
  
  
  Consult with IT Support:
  
  If the issue persists after checking the above points, consult with your IT support team or SAP Basis team for further investigation. They may need to check for any underlying system issues or configurations.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, XD01, XD02, and any other related transactions for managing customer data.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to financial document processing and customer master data management for best practices and guidelines.
  
  By following these steps, you should be able to identify and resolve the issue causing the SIPT372 error message.