How To Fix SIPT248 - Billing document &1 cannot be printed; customer &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: SIPT - SIPT: Digital Signature Portugal

• Message number: 248

• Message text: Billing document &1 cannot be printed; customer &2 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SIPT248 - Billing document &1 cannot be printed; customer &2 not found ?

  The SAP error message SIPT248 indicates that there is an issue with printing a billing document because the system cannot find the customer associated with that document. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Customer Master Data Missing: The customer master data may not exist in the system, or it may have been deleted or marked for deletion.
  Incorrect Customer Number: The customer number referenced in the billing document may be incorrect or not properly linked to the billing document.
  Data Inconsistency: There may be inconsistencies in the database, such as missing entries in related tables.
  Authorization Issues: The user may not have the necessary authorizations to access the customer data.
  Configuration Issues: There may be issues with the configuration of the billing document or the output settings.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to transaction XD03 (Display Customer) or FD03 (Display Customer - Financial) and verify if the customer exists.
  If the customer does not exist, you may need to create it using transaction XD01 or FD01.
  
  
  
  Verify Customer Number:
  
  Ensure that the customer number in the billing document is correct. You can check this in the billing document details.
  
  
  
  Check for Deletion Flags:
  
  If the customer exists but is marked for deletion, you will need to remove the deletion flag or create a new customer.
  
  
  
  Review Output Configuration:
  
  Check the output type configuration for billing documents in transaction NACE to ensure that the output is set up correctly.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access customer data. This can be checked with the security team or by reviewing the user roles.
  
  
  
  Database Consistency Check:
  
  If there are suspected inconsistencies, you may need to run database consistency checks or consult with your SAP Basis team.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 / FD03: Display Customer
  XD01 / FD01: Create Customer
  NACE: Output Types Configuration
  
  
  SAP Documentation: Refer to SAP Help Portal for detailed documentation on billing and customer master data management.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue causing the SIPT248 error message.