How To Fix SIG520 - User &1 can no longer cancel the signature process

SAP Error Message - Details

• Message type: E = Error

• Message class: SIG - Digital Signature

• Message number: 520

• Message text: User &1 can no longer cancel the signature process

What causes this issue?

When a signature process is canceled, the system performs the same
checks as when a signature is executed. For this reason, you can only
cancel a signature process if the
<DS:GLOS.355505D303F54808E10000009B38F982>signature strategy</>
specifies that you are authorized to execute the next
<DS:GLOS.355505ED03F54808E10000009B38F982>individual signature</>.
Every user may only execute one signature in a signature process. You
have already executed a signature in this signature process and for
this reason, you are no longer authorized to cancel the signature
process.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIG520 - User &1 can no longer cancel the signature process ?

  The SAP error message SIG520 indicates that a user is unable to cancel the signature process for a document or transaction. This error typically arises in the context of workflows or processes that require digital signatures, where a user attempts to cancel a signature that is either already completed or in a state that does not allow cancellation.
  Cause:
  
  Signature Already Completed: The most common cause is that the signature process has already been completed, and therefore, it cannot be canceled.
  Workflow Status: The workflow or process may have progressed to a stage where cancellation is no longer permitted.
  Authorization Issues: The user may not have the necessary authorizations to cancel the signature process.
  System Configuration: There may be specific configurations in the SAP system that restrict the cancellation of signatures under certain conditions.
  
  Solution:
  
  Check Signature Status: Verify the current status of the signature process. If it is already completed, cancellation is not possible.
  Review Workflow Steps: Look into the workflow steps to determine if the process has moved beyond the point where cancellation is allowed.
  User Authorizations: Ensure that the user has the appropriate authorizations to cancel the signature process. This may involve checking roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on handling signature processes and cancellations.
  Contact Support: If the issue persists and you cannot determine the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to signature processes, such as those used for managing workflows or document approvals.
  User Training: Ensure that users are trained on the proper procedures for handling signatures and cancellations to minimize errors.
  
  By following these steps, you should be able to identify the cause of the SIG520 error and take appropriate action to resolve it.