How To Fix SIC_NORM_CONFIG038 - Conditional rules locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SIC_NORM_CONFIG - Message for Configurtion of Normalization Service

• Message number: 038

• Message text: Conditional rules locked by user &1

What causes this issue?

To ensure that the conditional rules are consistent, you may not change
them during maintenance.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SIC_NORM_CONFIG038 - Conditional rules locked by user &1 ?

  The SAP error message SIC_NORM_CONFIG038 indicates that conditional rules in the system are locked by a specific user. This typically occurs when a user is editing or has opened a conditional rule configuration, preventing other users from making changes to the same rule until the lock is released.
  Cause:
  
  User Lock: The user who is currently editing the conditional rules has not saved or exited the configuration properly, leaving the rules locked.
  Session Timeout: If a user’s session times out while they are editing, the lock may not be released automatically.
  System Error: Occasionally, system errors or crashes can lead to locks not being released as expected.
  
  Solution:
  
  Identify the User: Check the user ID mentioned in the error message (&1) to identify who has locked the conditional rules.
  Contact the User: If possible, contact the user to ask them to save their work and exit the configuration, which should release the lock.
  Release the Lock Manually:
  
  Use transaction code SM12 to view and manage locks in the system.
  Search for the user ID that is locking the conditional rules.
  If necessary, you can delete the lock entry, but be cautious as this may lead to data loss if the user is indeed working on the configuration.
  
  
  Check for Background Jobs: Sometimes, background jobs may also hold locks. Ensure that no background processes are running that could be causing the lock.
  System Restart: In extreme cases, if the lock cannot be released and is causing significant issues, a system restart may be required, but this should be done with caution and typically as a last resort.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SICF: To manage Internet Communication Framework services, which may relate to conditional rules.
  
  
  Documentation: Review SAP documentation or notes related to conditional rules and locking mechanisms for more detailed guidance.
  User Training: Ensure that users are trained on how to properly save and exit configurations to minimize the occurrence of such locks in the future.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.