How To Fix SHTTP038 - Choose option 'Logon Error' and/or 'Processed Requests'

SAP Error Message - Details

• Message type: E = Error

• Message class: SHTTP - Messages for Development Class SHTTP

• Message number: 038

• Message text: Choose option 'Logon Error' and/or 'Processed Requests'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SHTTP038 - Choose option 'Logon Error' and/or 'Processed Requests' ?

  The SAP error message SHTTP038 typically indicates an issue related to the HTTP connection or session management in the SAP system. This error can occur in various scenarios, often when there are problems with user authentication or session handling in the SAP Web Application Server (WAS).
  Cause:
  
  Logon Issues: The user may not have the correct credentials or may not be authorized to access the requested resource.
  Session Timeout: The user's session may have expired, leading to a loss of connection.
  Network Issues: There may be network connectivity problems between the client and the SAP server.
  Configuration Issues: Incorrect configuration settings in the SAP system or the web server can lead to this error.
  Browser Issues: Sometimes, browser settings or cache can interfere with the connection to the SAP system.
  
  Solution:
  
  Check User Credentials: Ensure that the user is entering the correct username and password. Verify that the user has the necessary authorizations to access the application.
  Session Management: If the session has timed out, the user should log in again. You can also check the session timeout settings in the SAP system.
  Network Connectivity: Verify that there are no network issues. Check if the SAP server is reachable from the client machine.
  Review Configuration: Check the configuration settings in the SAP system and the web server (e.g., ICM settings, HTTP settings) to ensure they are correct.
  Clear Browser Cache: Clear the browser cache and cookies, or try accessing the SAP system using a different browser or in incognito mode.
  Logon Error and Processed Requests: If the error message suggests choosing 'Logon Error' or 'Processed Requests', you can select these options to get more detailed information about the error. This can help in diagnosing the specific issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SHTTP038 for any specific patches or updates that may address this issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Logs: Review the system logs (transaction SM21) and the HTTP trace (transaction SICF) for more detailed error messages that can provide insights into the root cause of the problem.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.