How To Fix SHDB_PFW712 - Process &1 started but needed &2 retries on &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SHDB_PFW -

• Message number: 712

• Message text: Process &1 started but needed &2 retries on &3

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SHDB_PFW712 - Process &1 started but needed &2 retries on &3 ?

  The SAP error message SHDB_PFW712 indicates that a process (typically a background job or a transaction) was started but required a certain number of retries to complete successfully. The message format typically includes placeholders for the process name (&1), the number of retries needed (&2), and the time or date when the retries occurred (&3).
  Cause:
  
  System Load: High system load or resource contention can lead to delays in processing, causing the job to fail initially and require retries.
  Lock Issues: The process may be trying to access a resource that is currently locked by another process, leading to a failure and subsequent retries.
  Configuration Issues: Incorrect configuration settings for the job or transaction can lead to failures.
  Data Issues: Problems with the data being processed (e.g., missing or incorrect data) can cause the job to fail.
  Network Issues: If the process involves communication over a network, any interruptions or delays can lead to retries.
  
  Solution:
  
  Check System Performance: Monitor system performance and resource usage. If the system is under heavy load, consider scheduling the job during off-peak hours.
  Review Lock Entries: Use transaction SM12 to check for any lock entries that might be causing the issue. If locks are found, investigate the processes holding those locks.
  Job Configuration: Review the configuration of the job or transaction to ensure it is set up correctly. Check for any parameters that may need adjustment.
  Data Validation: Validate the data being processed to ensure it meets the required criteria. Look for any inconsistencies or missing information.
  Check Logs: Review the application logs (transaction SLG1) and job logs (transaction SM37) for more detailed error messages that can provide insights into the cause of the retries.
  Increase Retry Limit: If the retries are expected due to system load, consider increasing the retry limit in the job configuration, if applicable.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To check and manage lock entries.
  SM37: To monitor and manage background jobs.
  SLG1: To view application logs for detailed error messages.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Performance Monitoring Tools: Utilize tools like ST03N (Workload Analysis) and ST22 (Dump Analysis) to analyze system performance and identify potential bottlenecks.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.