How To Fix SERVICES_CMS031 - Unable to fetch Asset GUID for Movables object with External ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: SERVICES_CMS - Message class for CMS Services

• Message number: 031

• Message text: Unable to fetch Asset GUID for Movables object with External ID &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SERVICES_CMS031 - Unable to fetch Asset GUID for Movables object with External ID &1 ?

  The SAP error message SERVICES_CMS031 indicates that the system is unable to fetch the Asset GUID (Globally Unique Identifier) for a Movables object using the provided External ID. This error typically occurs in the context of asset management or when dealing with movable assets in SAP.
  Causes:
  
  Invalid External ID: The External ID provided may not exist in the system or may be incorrectly formatted.
  Data Consistency Issues: There may be inconsistencies in the database, such as missing entries or corrupted data related to the asset.
  Authorization Issues: The user may not have the necessary permissions to access the asset data.
  Configuration Issues: There may be configuration problems in the asset management module or related components.
  System Performance: If the system is under heavy load, it may fail to retrieve the necessary data in a timely manner.
  
  Solutions:
  
  Verify External ID: Check the External ID you are using to ensure it is correct and exists in the system. You can do this by querying the asset management tables or using transaction codes like AS01 or AS02 to view asset details.
  Check Data Consistency: Run consistency checks on the asset data to ensure that all necessary entries are present and correctly linked. You can use transaction codes like SARA for archiving or SICF for service checks.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the asset data. You can check this in the user roles and profiles.
  Configuration Review: Review the configuration settings for the asset management module to ensure everything is set up correctly. This may involve checking settings in SPRO (SAP Project Reference Object).
  System Performance: If the system is experiencing performance issues, consider checking system logs, monitoring performance, and optimizing database queries.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01, AS02, AS03 (for asset management), and SE11 (for data dictionary).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to asset management for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or user groups for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.