How To Fix SEPM_BOR_MESSAGES108 - EPM problem: Retrieval of item data has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_BOR_MESSAGES - EPM: Messages for BOR objects, e.g. Product ( SEPM0002 )

• Message number: 108

• Message text: EPM problem: Retrieval of item data has failed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_BOR_MESSAGES108 - EPM problem: Retrieval of item data has failed ?

  The SAP error message SEPM_BOR_MESSAGES108, which indicates that "EPM problem: Retrieval of item data has failed," typically occurs in the context of SAP's Enterprise Performance Management (EPM) solutions, particularly when dealing with data retrieval processes in applications like SAP BPC (Business Planning and Consolidation) or SAP EPM Add-in.
  Causes:
  
  Data Source Issues: The data source from which the item data is being retrieved may be unavailable or misconfigured.
  Authorization Problems: The user may not have the necessary authorizations to access the data or perform the required operations.
  Network Issues: Connectivity problems between the client and the SAP server can lead to data retrieval failures.
  System Configuration: Incorrect configuration settings in the EPM system or the underlying BW (Business Warehouse) system can cause data retrieval issues.
  Data Model Changes: Changes in the data model or structure (e.g., changes in InfoObjects, queries, or data sources) may lead to inconsistencies.
  Performance Issues: High load on the system or performance bottlenecks can lead to timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Data Source: Verify that the data source is correctly configured and accessible. Ensure that the relevant InfoProviders or queries are active and functioning.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the data. Check roles and permissions in the SAP system.
  Network Connectivity: Test the network connection to ensure that there are no connectivity issues between the client and the SAP server.
  System Configuration: Review the configuration settings in both the EPM and BW systems. Ensure that all necessary settings are correctly configured.
  Data Model Validation: If there have been recent changes to the data model, validate that all changes are correctly implemented and that there are no inconsistencies.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. If necessary, optimize queries or increase system resources.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context for the failure.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review the official SAP documentation for EPM and BPC for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be necessary to involve SAP support for further investigation and assistance.