How To Fix SEPM_BOR_MESSAGES102 - EPM problem: Retrieval of Product data [&1] has failed

SAP Error Message - Details

• Message type: E = Error

• Message class: SEPM_BOR_MESSAGES - EPM: Messages for BOR objects, e.g. Product ( SEPM0002 )

• Message number: 102

• Message text: EPM problem: Retrieval of Product data [&1] has failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SEPM_BOR_MESSAGES102 - EPM problem: Retrieval of Product data [&1] has failed ?

  The SAP error message SEPM_BOR_MESSAGES102, which indicates that the retrieval of product data has failed, can occur in various scenarios, particularly when working with SAP's Enterprise Product Management (EPM) or related modules. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Data Inconsistency: The product data may be inconsistent or corrupted in the database.
  Authorization Issues: The user may not have the necessary authorizations to access the product data.
  Network Issues: There may be connectivity problems between the SAP system and the database or other services.
  Configuration Errors: Incorrect configuration settings in the EPM or related modules can lead to data retrieval failures.
  System Performance: High load on the system or database can cause timeouts or failures in data retrieval.
  Missing Data: The specific product data being requested may not exist or may have been deleted.
  
  Solutions:
  
  Check Data Integrity: Verify the integrity of the product data in the database. Use transaction codes like SE16 or SE11 to inspect the relevant tables.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the product data. This can be checked in transaction SU53 or by consulting with your security team.
  Network Diagnostics: Check for any network issues that might be affecting connectivity. This can include checking firewalls, VPNs, or other network configurations.
  Configuration Review: Review the configuration settings in the EPM module to ensure they are set up correctly. This may involve checking settings in transaction SPRO.
  System Monitoring: Monitor system performance and check for any bottlenecks. Use transaction ST22 for dumps or SM21 for system logs to identify any issues.
  Data Availability: Confirm that the product data exists in the system. If it has been deleted or is missing, you may need to restore it from a backup or re-enter the data.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error. You can search the SAP Support Portal for updates or patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE16 (Data Browser), SU53 (Authorization Check), and ST22 (Dump Analysis) for troubleshooting.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for EPM and related modules for any known issues or troubleshooting steps.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.