How To Fix /SEHS/BA_MISC1828 - Error on WWI server &1: Another generation service is blocking Word

SAP Error Message - Details

• Message type: E = Error

• Message class: /SEHS/BA_MISC1 -

• Message number: 828

• Message text: Error on WWI server &1: Another generation service is blocking Word

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SEHS/BA_MISC1828 - Error on WWI server &1: Another generation service is blocking Word ?

  The SAP error message /SEHS/BA_MISC1828 indicates that the WWI (Word-based Output) server is unable to generate documents because another generation service is currently blocking Microsoft Word. This typically occurs when multiple instances of the WWI server are trying to access Word simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: Multiple WWI processes are trying to access the Word application at the same time.
  Word Instance: An existing instance of Word may not have been closed properly, causing it to lock the application.
  Configuration Issues: There may be configuration settings in the WWI server that are not optimized for concurrent processing.
  
  Solution:
  
  
  Check Running Processes:
  
  Ensure that there are no other instances of Word running. You can check this in the Task Manager (Windows) and end any unnecessary Word processes.
  
  
  
  Restart WWI Server:
  
  Restart the WWI server to clear any locks that may be held by previous processes.
  
  
  
  Adjust WWI Configuration:
  
  Review the configuration settings for the WWI server. Ensure that the settings allow for proper handling of concurrent requests. You may need to adjust the number of allowed concurrent processes.
  
  
  
  Increase Timeout Settings:
  
  If the issue persists, consider increasing the timeout settings for the WWI server to allow more time for document generation.
  
  
  
  Check for Updates:
  
  Ensure that both SAP and Microsoft Word are updated to the latest versions, as updates may contain fixes for known issues.
  
  
  
  Log Analysis:
  
  Check the WWI logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation for WWI for any specific recommendations or best practices regarding server configuration and document generation.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to WWI and this specific error message.
  System Resources: Ensure that the server hosting the WWI service has adequate resources (CPU, memory) to handle the load.
  User Permissions: Verify that the user account running the WWI server has the necessary permissions to access and control Microsoft Word.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to SAP support for further assistance.