How To Fix SECSTORE035 - Cannot read global key (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: SECSTORE - Secure Storage

• Message number: 035

• Message text: Cannot read global key (see long text)

What causes this issue?

The system cannot access the global key, for which the storage location
is specified in the profile parameter <NP>rsec/securestorage/keyfile</>:
(&V1&): The file does not exist or cannot be accessed from this
application server
(&V2&): The file contains characters that are not in the permitted range
(only 0-9 and A-F are permitted).
(&V3&): The file is too short (it must contain 48 characters).

System Response

The secure storage cannot be used.

How to fix this error?

Check the file containing the global key.
Note: If the profile parameter contains an empty value, the system uses
a standard key. Although you cannot use this to read entries created
with another global key, it is possible to create new entries and to
overwrite existing entries.
If the standard key is the new global key that you want to use, you can
migrate the existing entries in transaction <DS:TRAN.SECSTORE>SECSTORE
</>.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SECSTORE035 - Cannot read global key (see long text) ?

  The SAP error message SECSTORE035 indicates that the system is unable to read a global key from the secure store. This error typically arises in the context of security settings, particularly when dealing with cryptographic keys or secure storage mechanisms in SAP systems.
  Cause:
  
  Missing or Corrupted Key: The global key that the system is trying to access may be missing or corrupted.
  Authorization Issues: The user or process attempting to access the key may not have the necessary authorizations.
  Configuration Issues: There may be misconfigurations in the secure storage settings or the key management settings.
  Database Issues: Problems with the underlying database or storage system where the keys are stored can also lead to this error.
  
  Solution:
  
  Check Key Existence: Verify that the global key exists in the secure storage. You can do this by checking the key management settings in the SAP system.
  Review Authorizations: Ensure that the user or process has the necessary authorizations to access the global key. This may involve checking roles and permissions in the SAP system.
  Recreate the Key: If the key is missing or corrupted, you may need to recreate it. This can often be done through the SAP transaction code for key management (e.g., STRUST for SSL certificates).
  Check Configuration: Review the configuration settings related to secure storage and key management. Ensure that they are set up correctly according to SAP guidelines.
  Database Check: If there are indications of database issues, check the database logs and perform any necessary maintenance or repairs.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SECSTORE035 for any specific patches or updates that may address this issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as STRUST, SE38, or SE11 for managing keys and secure storage.
  Documentation: Refer to SAP documentation on secure storage and key management for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed logs and context around the error.
  
  By following these steps, you should be able to diagnose and resolve the SECSTORE035 error in your SAP system.