How To Fix SE405 - Negative total service value not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: SE - Dienstleistungen Stammdaten Leistungsposition

• Message number: 405

• Message text: Negative total service value not allowed

What causes this issue?

The service specifications contain lines with negative values.
Service lines with negative values are only allowed if the following
conditions are fulfilled:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

The total value of the specifications is positive.
The total value of each account assignment is positive.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SE405 - Negative total service value not allowed ?

  The SAP error message SE405 "Negative total service value not allowed" typically occurs in the context of service-related transactions, such as when processing service orders, service confirmations, or billing documents. This error indicates that the system has detected a negative total value for a service, which is not permissible according to the configuration or business rules in place.
  Causes:
  
  Incorrect Data Entry: A user may have inadvertently entered a negative value for a service or item that should only have positive values.
  Service Order Configuration: The configuration of the service order or service item may not allow for negative values, which can happen if the system is set up to prevent such entries.
  Billing Issues: If the billing document is trying to process a service with a negative total value, it can trigger this error.
  Pricing Conditions: Incorrect pricing conditions or discounts applied to the service may lead to a negative total value.
  Service Confirmation: If a service confirmation is being processed that results in a negative total due to adjustments or corrections, this error may arise.
  
  Solutions:
  
  Review Data Entry: Check the entries made for the service or item in question. Ensure that all values are positive and correctly entered.
  Check Configuration: Review the configuration settings for service orders and items in the SAP system. Ensure that the settings allow for the intended values and that there are no restrictions against negative totals.
  Adjust Pricing Conditions: If pricing conditions are causing the negative total, review and adjust them accordingly. Ensure that discounts or surcharges are applied correctly.
  Service Confirmation Review: If the error occurs during service confirmation, review the confirmation details to ensure that they are accurate and do not result in a negative total.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling service-related transactions and error messages.
  Contact Support: If the issue persists and cannot be resolved through the above steps, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Order), IW32 (Change Order), and IW33 (Display Order) for service orders.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  User Training: Ensure that users are trained on proper data entry and the implications of negative values in service transactions.
  
  By following these steps, you should be able to identify the cause of the SE405 error and implement a solution to resolve it.