How To Fix SD_SLS_SDM012 - SDM Version was reset for locked sales document &1.

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_SLS_SDM - Sales document Messages for Silent Data Migration

• Message number: 012

• Message text: SDM Version was reset for locked sales document &1.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD_SLS_SDM012 - SDM Version was reset for locked sales document &1. ?

  The SAP error message SD_SLS_SDM012 indicates that the Sales Document Management (SDM) version was reset for a locked sales document. This typically occurs in the context of sales order processing within the SAP SD (Sales and Distribution) module.
  Cause:
  The error usually arises due to one of the following reasons:
  
  Document Locking: The sales document is locked by another user or process, preventing changes or updates to the document.
  Version Management: The system is trying to update or manage versions of the sales document, but it cannot do so because the document is currently locked.
  Concurrency Issues: Multiple users or processes may be trying to access or modify the same sales document simultaneously, leading to conflicts.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Document Lock:
  
  Use transaction code SM12 to check for locks on the sales document. Look for the specific document number and see if it is locked by another user.
  If you find a lock that is no longer needed, you can delete it (if you have the necessary authorizations).
  
  
  
  Wait for Release:
  
  If the document is locked by another user who is actively working on it, you may need to wait until they finish their work and release the lock.
  
  
  
  Review User Activity:
  
  Communicate with users who might be working on the same sales document to understand if they are making changes that could be causing the lock.
  
  
  
  Check for Background Jobs:
  
  Sometimes, background jobs or processes may lock documents. Check if there are any background jobs running that might be affecting the sales document.
  
  
  
  System Restart:
  
  In rare cases, a system restart may be necessary to clear any persistent locks or issues.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like VA02 (Change Sales Order), VA03 (Display Sales Order), and SM12 (Display and Delete Locks).
  User Authorizations: Ensure that users have the appropriate authorizations to access and modify sales documents.
  Version Management: Understand how version management works in your SAP system, as it may have specific configurations that affect document handling.
  
  If the issue persists after trying the above solutions, it may be beneficial to involve your SAP Basis or technical support team for further investigation.