How To Fix SD_F2499_MSG013 - Enter additional customer material description.

SAP Error Message - Details

• Message type: E = Error

• Message class: SD_F2499_MSG - F2499 Messages

• Message number: 013

• Message text: Enter additional customer material description.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD_F2499_MSG013 - Enter additional customer material description. ?

  The SAP error message SD_F2499_MSG013 indicates that the system requires an additional customer material description for a specific transaction, typically in the context of sales and distribution (SD). This message usually arises when a sales order or delivery is being processed, and the system expects a more detailed description of the material from the customer's perspective.
  Cause:
  
  Missing Customer Material Description: The customer material number is defined, but the corresponding description is not provided in the system.
  Configuration Settings: The system may be configured to require additional descriptions for certain materials or customers.
  Data Entry Error: The user may have overlooked entering the required information during the sales order creation or delivery process.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Enter Customer Material Description:
  
  Navigate to the sales order or delivery document where the error occurred.
  Locate the field for the customer material description.
  Enter the required description that corresponds to the customer material number.
  
  
  
  Check Material Master Data:
  
  Go to the material master record (transaction code MM03).
  Ensure that the customer-specific data is correctly maintained, including the customer material description.
  
  
  
  Review Configuration Settings:
  
  If this requirement is not intended, check the configuration settings in the SAP system (transaction code SPRO).
  Look for settings related to sales and distribution, specifically under "Sales" -> "Sales Documents" -> "Sales Order" -> "Define Customer-Specific Material Number".
  
  
  
  User Training:
  
  Ensure that users are trained to enter all required information when creating sales orders or deliveries to prevent this error in the future.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files for additional context on the error message and any specific requirements related to customer material descriptions.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  VA01: Create Sales Order
  VA02: Change Sales Order
  VL01N: Create Outbound Delivery
  
  
  Material Master: The material master record contains all the information related to a material, including descriptions, units of measure, and customer-specific data.
  Customer Master: The customer master record holds all relevant information about a customer, including their specific material descriptions.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or a functional consultant for further investigation.