How To Fix SD878 - Worklist already open

SAP Error Message - Details

• Message type: E = Error

• Message class: SD - Online doc., terminology, translation, help

• Message number: 878

• Message text: Worklist already open

What causes this issue?

You have already opened a worklist in another session or a worklist
lock has not been reset because of a System error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Edit the open worklist. If no other worklist is open, check with SM12
whether a worklist lock has not been reset, and delete it if
appropriate.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SD878 - Worklist already open ?

  The SAP error message SD878, which states "Worklist already open," typically occurs in the Sales and Distribution (SD) module when a user attempts to open a worklist that is already in use or has been opened by another session. This can happen in various scenarios, such as when multiple users are trying to access the same worklist or if a previous session was not closed properly.
  Cause:
  
  Multiple Sessions: The worklist is already open in another session or by another user.
  Session Timeout: A previous session may have timed out, but the worklist remains flagged as open.
  System Lock: The system may have a lock on the worklist due to ongoing processes or transactions.
  
  Solution:
  
  Check Open Sessions: Verify if the worklist is already open in another session. If so, close that session or navigate back to it.
  Log Off and Log Back In: Sometimes, simply logging off and then logging back into the SAP system can clear session locks.
  Use Transaction Code SM12: This transaction allows you to view and manage locks in the system. You can check for any locks related to the worklist and release them if necessary (ensure you have the appropriate authorizations).
  Contact SAP Support: If the issue persists, it may be necessary to contact your SAP support team or SAP directly for further assistance, especially if it seems to be a system-wide issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries) and SM21 (for system logs) to diagnose issues.
  User Authorizations: Ensure that you have the necessary authorizations to access and manage worklists.
  System Performance: Sometimes, performance issues can lead to session management problems. Monitor system performance and check for any ongoing background jobs that might be affecting the worklist.
  
  By following these steps, you should be able to resolve the SD878 error and access the worklist as needed.