How To Fix SD828 - The proposal was used

SAP Error Message - Details

• Message type: E = Error

• Message class: SD - Online doc., terminology, translation, help

• Message number: 828

• Message text: The proposal was used

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message SD828 - The proposal was used ?

  The SAP error message SD828 ("The proposal was used") typically occurs in the Sales and Distribution (SD) module when you are trying to delete or change a sales document that is linked to a proposal (like a quotation or a sales order) that has already been used in another document or process.
  Cause:
  
  Linked Documents: The sales document you are trying to modify or delete has been referenced in another document, such as a sales order or delivery.
  Status of Document: The document may be in a status that does not allow for changes or deletions due to its use in subsequent processes.
  Business Logic: SAP enforces certain business rules to maintain data integrity, preventing changes to documents that are already in use.
  
  Solution:
  
  Check Document Usage: Review the document to see where it has been used. You can do this by checking the document flow or using transaction codes like VA03 (Display Sales Order) to see if it has been referenced in other documents.
  Change Document Status: If the document is in a status that prevents changes, you may need to change its status or complete the related processes (like deliveries or billing) before you can modify or delete it.
  Consult with Users: If you are unsure about the implications of changing or deleting the document, consult with your team or a business process owner to understand the impact.
  Use Transaction Codes: Use transaction codes like VA02 (Change Sales Order) or VA03 (Display Sales Order) to analyze the document and its relationships.
  Custom Development: If the business process requires flexibility, consider discussing with your SAP development team about customizing the logic, but this should be done cautiously to avoid data integrity issues.
  
  Related Information:
  
  Document Flow: Understanding the document flow in SAP can help you trace how documents are interconnected.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message.
  User Authorization: Ensure that you have the necessary authorizations to make changes to the documents in question.
  Training: If this error is common in your organization, consider providing training to users on how to manage sales documents effectively.
  
  If the issue persists after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.