/SCWM/WHO554 - Resetting external outbound message (Queue Name &1) is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/WHO -

• Message number: 554

• Message text: Resetting external outbound message (Queue Name &1) is not supported

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/WHO554 - Resetting external outbound message (Queue Name &1) is not supported ?

  The SAP error message /SCWM/WHO554 indicates that there is an issue with resetting an external outbound message in the SAP Extended Warehouse Management (EWM) system. This error typically arises when there is an attempt to reset a message that is not supported for the specified queue.
  Cause:
  
  Unsupported Message Type: The message you are trying to reset may not be designed to be reset. Certain messages in the outbound queue are not allowed to be reset due to their nature or the state they are in.
  Queue Configuration: The configuration of the outbound queue may not allow for resetting messages. This could be due to settings in the EWM system or the integration with other systems.
  Message Status: The status of the message may not permit a reset. For example, if the message has already been processed or is in a state that does not allow for resetting.
  
  Solution:
  
  Check Message Type: Verify the type of message you are trying to reset. Consult the documentation or SAP notes to determine if the message type is eligible for resetting.
  Review Queue Configuration: Check the configuration of the outbound queue in the EWM system. Ensure that the settings allow for message resets if that is required for your process.
  Message Status Review: Look at the status of the message in question. If it has already been processed or is in a terminal state, you may need to handle it differently rather than attempting to reset it.
  Consult SAP Notes: Search for relevant SAP Notes that may address this specific error message. SAP frequently updates their knowledge base with solutions and workarounds for known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. Provide them with the details of the error and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in EWM that may help you monitor or manage outbound messages, such as /SCWM/OUTB for outbound processing.
  Monitoring Tools: Use monitoring tools available in SAP EWM to track the status of outbound messages and identify any issues that may be causing the error.
  Documentation: Review the SAP EWM documentation for more information on message processing and the specific queues involved in outbound logistics.
  
  By following these steps, you should be able to diagnose and address the issue related to the /SCWM/WHO554 error message.