How To Fix /SCWM/WB_CORE024 - Cannot retrieve handling unit information

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/WB_CORE -

• Message number: 024

• Message text: Cannot retrieve handling unit information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/WB_CORE024 - Cannot retrieve handling unit information ?

  The SAP error message /SCWM/WB_CORE024 Cannot retrieve handling unit information typically occurs in the SAP Extended Warehouse Management (EWM) module when the system is unable to access or find the handling unit (HU) information that is required for a specific operation. This can happen for various reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Handling Unit Not Found: The handling unit you are trying to access may not exist in the system or may have been deleted.
  Data Inconsistency: There may be inconsistencies in the database, such as missing or corrupted data related to the handling unit.
  Authorization Issues: The user may not have the necessary authorizations to access the handling unit information.
  System Configuration: Incorrect configuration settings in the EWM system can lead to issues in retrieving handling unit data.
  Buffer Issues: Sometimes, the system buffer may not be updated, leading to outdated information being displayed.
  
  Solutions:
  
  Verify Handling Unit: Check if the handling unit exists in the system. You can do this by using transaction codes like /SCWM/HU to search for the handling unit.
  Check Data Consistency: Use transaction codes like /SCWM/CHK to perform a consistency check on the handling units and resolve any inconsistencies found.
  User Authorizations: Ensure that the user has the necessary authorizations to access handling unit information. This can be checked in the user roles and profiles.
  Review Configuration: Check the configuration settings in the EWM system to ensure that they are set up correctly for handling units.
  Clear Buffer: If you suspect a buffer issue, you can try to clear the buffer or refresh the data. This can sometimes resolve issues related to outdated information.
  Check Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  Documentation: Refer to the SAP EWM documentation for more details on handling units and their management.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken to resolve it.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to retrieve the handling unit information successfully.