How To Fix /SCWM/UI_GR069 - Some items cannot be unlocked (lock at header level)

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/UI_GR -

• Message number: 069

• Message text: Some items cannot be unlocked (lock at header level)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/UI_GR069 - Some items cannot be unlocked (lock at header level) ?

  The SAP error message /SCWM/UI_GR069 indicates that some items cannot be unlocked due to a lock at the header level. This typically occurs in the context of the SAP Extended Warehouse Management (EWM) module when there are processes or transactions that are currently being executed on the document or when the document is in a state that prevents it from being modified.
  Cause:
  
  Active Processes: The document (e.g., a transfer order, delivery, or other warehouse-related document) is currently being processed or is locked by another user or transaction.
  Incomplete Transactions: There may be incomplete transactions associated with the document that prevent it from being unlocked.
  User Lock: A user may have a lock on the document due to an ongoing session or transaction.
  System Lock: The system may have a lock due to background jobs or other processes that are interacting with the document.
  
  Solution:
  
  Check Active Sessions: Verify if there are any active sessions or transactions that are currently using the document. You can use transaction codes like SM12 to check for locks and see if another user is holding a lock on the document.
  Complete Pending Transactions: Ensure that all related transactions are completed. If there are pending actions, complete them to release the lock.
  Wait and Retry: If the lock is due to a background job or another user, you may need to wait until the process is completed and then try to unlock the items again.
  Use Transaction Codes: Use transaction codes like SM21 (System Log) or SLG1 (Application Log) to check for any relevant logs that might provide more context on the issue.
  Contact Support: If the issue persists and you cannot identify the cause, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for documentation on EWM and transaction management.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  User Permissions: Ensure that the user has the necessary permissions to unlock the document. Sometimes, permission issues can also lead to such errors.
  
  By following these steps, you should be able to identify the cause of the lock and take appropriate action to resolve the issue.