How To Fix /SCWM/SYS_DOC_MON017 - EWM: Could not create PING queue name

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SYS_DOC_MON -

• Message number: 017

• Message text: EWM: Could not create PING queue name

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SYS_DOC_MON017 - EWM: Could not create PING queue name ?

  The SAP error message /SCWM/SYS_DOC_MON017 EWM: Could not create PING queue name typically occurs in the context of SAP Extended Warehouse Management (EWM) when there is an issue with the messaging system, particularly related to the creation of a PING queue. This can be associated with the integration of EWM with other systems or components, such as SAP Process Integration (PI) or SAP Cloud Platform Integration (CPI).
  Causes:
  
  Configuration Issues: The messaging system (like JMS or other messaging queues) may not be properly configured, leading to the inability to create the required PING queue.
  Authorization Problems: The user or service account may not have the necessary permissions to create queues in the messaging system.
  Network Issues: There may be network connectivity problems between the EWM system and the messaging system.
  Resource Limitations: The messaging system may be experiencing resource limitations, such as memory or connection limits, preventing the creation of new queues.
  System Errors: There could be underlying system errors or misconfigurations in the EWM or the messaging infrastructure.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the messaging system. Ensure that all parameters are correctly set up for the PING queue.
  Review Authorizations: Verify that the user or service account has the necessary permissions to create queues. Adjust roles and authorizations as needed.
  Network Connectivity: Test the network connection between the EWM system and the messaging system. Ensure that there are no firewalls or network policies blocking the communication.
  Monitor Resource Usage: Check the resource usage of the messaging system. If it is running low on resources, consider scaling up or optimizing the configuration.
  Check Logs: Review the application and system logs for any additional error messages or warnings that could provide more context about the issue.
  Restart Services: If applicable, try restarting the messaging services or the EWM system to clear any transient issues.
  Consult Documentation: Refer to SAP documentation or notes related to EWM and the specific messaging system you are using for any known issues or additional troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  System Monitoring Tools: Utilize SAP monitoring tools to keep an eye on system performance and messaging queue health.
  
  If the issue persists after trying the above solutions, it may be necessary to engage SAP support for further assistance.