How To Fix /SCWM/SERIAL120 - Serial number &1 and unique item identifier &2 (for product &3) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/SERIAL -

• Message number: 120

• Message text: Serial number &1 and unique item identifier &2 (for product &3) not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/SERIAL120 - Serial number &1 and unique item identifier &2 (for product &3) not found ?

  The SAP error message /SCWM/SERIAL120 indicates that the system is unable to find a specific serial number and unique item identifier for a given product. This error typically occurs in the context of warehouse management and inventory processes, particularly when dealing with serialized products.
  Cause:
  
  Missing Serial Number: The serial number you are trying to use may not exist in the system. This could be due to data entry errors or the serial number not being created or registered in the system.
  Incorrect Unique Item Identifier: The unique item identifier (UID) associated with the serial number may be incorrect or not linked to the product in question.
  Product Not Configured for Serialization: The product may not be set up to use serial numbers in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules within SAP.
  Authorization Issues: The user may not have the necessary permissions to access the serial number or product data.
  
  Solution:
  
  Verify Serial Number: Check if the serial number exists in the system. You can do this by using transaction codes like IQ03 (Display Serial Number) to see if the serial number is registered.
  Check Unique Item Identifier: Ensure that the unique item identifier is correct and corresponds to the serial number and product you are working with.
  Product Configuration: Confirm that the product is configured to use serial numbers. This can be checked in the material master data under the relevant views (e.g., Basic Data, Sales, and Plant Data).
  Data Entry: Ensure that the serial number and UID are entered correctly without any typographical errors.
  Authorization Check: Verify that the user has the necessary authorizations to access the serial number and product data.
  Consult Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting steps.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide patches and updates.
  Documentation: Review SAP documentation related to warehouse management and serial number management for best practices and configuration guidelines.
  Training: Ensure that users are trained on how to properly manage serialized products within the SAP system to minimize errors.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.