How To Fix /SCWM/QINSP168 - Q-Info record: Queue &1 stopped due to ERP-EWM mapping error

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/QINSP -

• Message number: 168

• Message text: Q-Info record: Queue &1 stopped due to ERP-EWM mapping error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/QINSP168 - Q-Info record: Queue &1 stopped due to ERP-EWM mapping error ?

  The SAP error message /SCWM/QINSP168 indicates that a queue in the Extended Warehouse Management (EWM) system has stopped due to an ERP-EWM mapping error related to a Quality Inspection (Q-Info) record. This error typically arises when there is a mismatch or inconsistency between the data in the ERP system and the data in the EWM system.
  Cause:
  
  
  Data Mismatch: The most common cause is a mismatch in the data between the ERP and EWM systems. This could be due to:
  
  Incorrect or missing material master data.
  Inconsistent batch information.
  Issues with the handling unit (HU) data.
  Problems with the quality inspection characteristics or results.
  
  
  
  Configuration Issues: There may be configuration issues in the mapping settings between ERP and EWM, which can lead to errors in processing Q-Info records.
  
  
  Integration Issues: If there are issues with the integration settings or if the middleware (like SAP PI/PO) is not functioning correctly, it can lead to data not being transferred properly between the systems.
  
  
  Solution:
  
  
  Check Data Consistency:
  
  Verify that the material master data in both ERP and EWM is consistent.
  Ensure that the batch and handling unit data are correctly maintained in both systems.
  
  
  
  Review Quality Inspection Settings:
  
  Check the quality inspection settings in both ERP and EWM to ensure they are correctly configured.
  Make sure that the inspection characteristics and results are properly defined.
  
  
  
  Analyze Queue Logs:
  
  Use transaction codes like /SCWM/QUEUE to analyze the queue logs and identify the specific records causing the issue.
  Look for any additional error messages or details that can provide more context.
  
  
  
  Reprocess the Queue:
  
  After resolving the underlying issues, you may need to reprocess the stopped queue. This can often be done through the queue management interface.
  
  
  
  Consult SAP Notes:
  
  Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  
  Engage Technical Support:
  
  If the issue persists, consider reaching out to SAP support or your internal technical team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCWM/QUEUE, /SCWM/QINSP, and others that can help in monitoring and managing queues and quality inspections.
  Documentation: Review SAP documentation related to EWM and quality management for best practices and configuration guidelines.
  Training: Consider training sessions for users involved in EWM and ERP integration to minimize the occurrence of such errors in the future.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.