How To Fix /SCWM/QDEFECT_FUP028 - Follow-up action configuration for &1 doesn't match defect process &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/QDEFECT_FUP -

• Message number: 028

• Message text: Follow-up action configuration for &1 doesn't match defect process &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/QDEFECT_FUP028 - Follow-up action configuration for &1 doesn't match defect process &2 ?

  The SAP error message /SCWM/QDEFECT_FUP028 indicates that there is a mismatch between the follow-up action configuration for a specific defect and the defect process defined in the system. This error typically arises in the context of SAP Extended Warehouse Management (EWM) or Quality Management (QM) when dealing with defect handling and follow-up actions.
  Cause:
  The error is caused by one of the following reasons:
  
  Configuration Mismatch: The follow-up action that is configured for a specific defect does not align with the defect process that is currently being used. This could be due to incorrect settings in the configuration of the defect process or the follow-up action.
  Missing Configuration: The follow-up action may not be defined for the defect process in question, leading to the system being unable to find a valid action to execute.
  Data Inconsistency: There may be inconsistencies in the data related to the defect process or follow-up actions, such as missing entries or incorrect mappings.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the configuration settings for the defect process and the follow-up actions in the SAP system.
  Ensure that the follow-up action you are trying to use is correctly configured for the specific defect process.
  
  
  
  Review Defect Process:
  
  Verify the defect process settings to ensure that they are correctly defined and that all necessary follow-up actions are included.
  Check if the defect process is active and properly set up in the system.
  
  
  
  Adjust Follow-Up Actions:
  
  If the follow-up action is not defined for the defect process, you may need to create or adjust the follow-up action configuration to include it.
  Ensure that the follow-up action is linked to the correct defect type and process.
  
  
  
  Test the Configuration:
  
  After making the necessary adjustments, test the configuration by attempting to execute the follow-up action again to see if the error persists.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for detailed guidance on configuring defect processes and follow-up actions.
  
  
  
  Seek Support:
  
  If the issue persists after checking the configuration, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as SPRO (for configuration) or QM01 (for defect management) to access the relevant settings.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance on this error message.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the cause of the error message /SCWM/QDEFECT_FUP028.