How To Fix /SCWM/PS_BASICS072 - Internal error when selecting products; contact system administrator

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/PS_BASICS -

• Message number: 072

• Message text: Internal error when selecting products; contact system administrator

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/PS_BASICS072 - Internal error when selecting products; contact system administrator ?

  The SAP error message /SCWM/PS_BASICS072 Internal error when selecting products; contact system administrator typically indicates an internal issue within the SAP Extended Warehouse Management (EWM) system. This error can arise due to various reasons, including data inconsistencies, configuration issues, or problems with the underlying database.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the product master data or other related master data that the system is trying to access.
  Configuration Issues: Incorrect configuration settings in the EWM system can lead to errors when selecting products.
  Database Issues: Problems with the database, such as locks or corruption, can cause internal errors.
  System Bugs: There may be bugs in the version of SAP EWM you are using that lead to this error.
  Authorization Issues: Lack of proper authorizations for the user trying to perform the action can also lead to errors.
  
  Solutions:
  
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the root cause.
  Data Consistency Check: Verify the integrity of the product master data and related configurations. Ensure that all necessary data is correctly maintained.
  Configuration Review: Check the configuration settings in the EWM system to ensure they are set up correctly.
  Database Check: If you suspect database issues, work with your database administrator to check for locks, performance issues, or corruption.
  Update SAP: Ensure that your SAP EWM system is up to date with the latest support packages and patches, as these may contain fixes for known bugs.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that triggered the error.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for assistance. Provide them with the error message, logs, and any relevant details about the actions leading to the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCWM/PRDCT for product master data and /SCWM/LOG for logs.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be specific notes addressing this issue.
  Documentation: Review the SAP EWM documentation for best practices on data management and configuration.
  
  By following these steps, you should be able to identify and resolve the underlying issue causing the error message.