How To Fix /SCWM/MONITOR057 - Resetting status not allowed for queue &1 with status 'Running'

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/MONITOR -

• Message number: 057

• Message text: Resetting status not allowed for queue &1 with status 'Running'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/MONITOR057 - Resetting status not allowed for queue &1 with status 'Running' ?

  The SAP error message /SCWM/MONITOR057 indicates that there is an issue with resetting the status of a queue in the Extended Warehouse Management (EWM) system. Specifically, it states that resetting the status is not allowed for a queue that is currently in the 'Running' status. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Queue Status: The queue you are trying to reset is actively processing tasks. When a queue is in the 'Running' status, it means that it is currently executing operations, and the system does not allow changes to its status to ensure data integrity and consistency.
  System Locking: The system may have locks in place to prevent changes to queues that are actively being processed to avoid conflicts or data corruption.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait until the queue has completed its processing. Once the queue status changes from 'Running' to a different status (like 'Completed' or 'Error'), you can then attempt to reset the status.
  Monitor Queue Status: Use the EWM monitor to check the status of the queue. If it is stuck in 'Running' for an extended period, investigate the underlying tasks to see if there are any issues causing delays.
  Check for Errors: If the queue remains in 'Running' status for too long, check for any errors in the tasks being processed. You may need to resolve these issues before the queue can complete its processing.
  Force Completion (if necessary): If you determine that the queue is stuck and cannot complete, you may need to consult with your SAP Basis or EWM support team to forcefully terminate the queue or the tasks associated with it. This should be done with caution, as it can lead to data inconsistencies.
  Review Configuration: Ensure that your EWM configuration is set up correctly, and that there are no issues with the processes that could lead to queues getting stuck.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in EWM, such as /SCWM/MON for monitoring queues and tasks.
  SAP Notes: Check for any SAP Notes related to this error message or similar issues. SAP frequently releases updates and patches that may address known issues.
  Documentation: Review the SAP EWM documentation for best practices on managing queues and understanding their statuses.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it impacts warehouse operations significantly.
  
  By following these steps, you should be able to address the error message and manage the queue effectively.