How To Fix /SCWM/DLV_SERIAL324 - Enter valid serial numbers. Provisional serial numbers are not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCWM/DLV_SERIAL -

• Message number: 324

• Message text: Enter valid serial numbers. Provisional serial numbers are not supported

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCWM/DLV_SERIAL324 - Enter valid serial numbers. Provisional serial numbers are not supported ?

  The SAP error message /SCWM/DLV_SERIAL324 indicates that the system is expecting valid serial numbers for a specific operation, but provisional serial numbers are being used instead. This error typically occurs in the context of handling serial numbers in the Extended Warehouse Management (EWM) module of SAP.
  Cause:
  
  Provisional Serial Numbers: The error arises when the system encounters provisional serial numbers, which are temporary identifiers that are not considered valid for certain operations. Provisional serial numbers are often used during the initial stages of handling goods but are not suitable for final transactions or confirmations.
  Incorrect Configuration: The system may be configured to require valid serial numbers for the operation being performed, and provisional serial numbers do not meet this requirement.
  Data Entry Error: Users may inadvertently enter provisional serial numbers instead of valid ones.
  
  Solution:
  
  Use Valid Serial Numbers: Ensure that you are using valid serial numbers that have been properly assigned to the items in question. Check the inventory or stock to find the correct serial numbers.
  Check Serial Number Assignment: Verify that the serial numbers are correctly assigned to the products in the system. You may need to perform a stock transfer or adjustment to assign valid serial numbers.
  Review Configuration Settings: If you are consistently encountering this error, review the configuration settings in the EWM system to ensure that the handling of serial numbers aligns with your business processes. This may involve checking the settings for serial number management in the warehouse configuration.
  Training and Documentation: Ensure that users are trained on the proper handling of serial numbers and that documentation is available to guide them in entering valid serial numbers.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance on handling serial numbers in EWM.
  Transaction Codes: Familiarize yourself with transaction codes related to serial number management, such as /SCWM/PRT for managing production resources and tools, or /SCWM/GR for goods receipt processes.
  Documentation: Refer to the SAP Help Portal for detailed documentation on serial number management in EWM, which can provide insights into best practices and troubleshooting steps.
  
  By addressing the root cause of the error and ensuring that valid serial numbers are used, you should be able to resolve the issue and proceed with your operations in SAP EWM.