How To Fix SCTS_DIST_CTL_UPGRAD031 - Data retrieval failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTS_DIST_CTL_UPGRAD -

• Message number: 031

• Message text: Data retrieval failed.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCTS_DIST_CTL_UPGRAD031 - Data retrieval failed. ?

  The SAP error message SCTS_DIST_CTL_UPGRAD031 indicates that there was a failure in data retrieval during a system upgrade or during the execution of a transport request. This error typically occurs in the context of SAP's Change and Transport System (CTS) and can be related to various underlying issues.
  Possible Causes:
  
  Database Issues: There may be problems with the database connection or the database itself, such as corruption or unavailability.
  Transport Directory Issues: The transport directory may be corrupted or not properly configured.
  Authorization Issues: The user executing the upgrade or transport may not have the necessary authorizations to access certain objects or data.
  Inconsistent Data: There may be inconsistencies in the data being retrieved, possibly due to previous failed upgrades or transports.
  System Configuration: Incorrect configuration settings in the CTS or related components can lead to this error.
  
  Solutions:
  
  Check Database Connection: Ensure that the database is up and running and that the connection settings in the SAP system are correct.
  Review Transport Directory: Verify the integrity of the transport directory. You can check the transport logs for any errors or inconsistencies.
  User Authorizations: Ensure that the user has the necessary authorizations to perform the upgrade or transport. You may need to consult with your SAP security team.
  Check Logs: Review the upgrade logs and transport logs for more detailed error messages that can provide insight into the specific cause of the failure.
  Consistency Check: Run consistency checks on the transport requests and the objects involved. You can use transaction codes like SE01 or SE09 to analyze transport requests.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed logs and information about the error.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like ST22 (Dump Analysis), SM21 (System Log), and SLG1 (Application Log) to gather more information about the error.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  Documentation: Review the official SAP documentation related to the Change and Transport System and system upgrades for best practices and troubleshooting steps.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the SCTS_DIST_CTL_UPGRAD031 error message.