How To Fix SCTS_ABAP_VCS_MSG643 - Cannot retrieve email for '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTS_ABAP_VCS_MSG -

• Message number: 643

• Message text: Cannot retrieve email for '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTS_ABAP_VCS_MSG643 - Cannot retrieve email for '&1' ?

  The SAP error message SCTS_ABAP_VCS_MSG643 indicates that the system is unable to retrieve an email address for a specified user or entity (represented by &1). This error typically occurs in the context of the SAP Change and Transport System (CTS) when it tries to send notifications or alerts related to transport requests or other activities.
  Causes:
  
  Missing Email Address: The user or entity associated with the transport request does not have an email address defined in their user profile.
  Incorrect User ID: The user ID specified may be incorrect or not exist in the system.
  User Profile Issues: There may be issues with the user profile or the user master record that prevent the retrieval of the email address.
  Authorization Issues: The system may not have the necessary authorizations to access the user data.
  System Configuration: There may be configuration issues in the SAP system that affect how user data is retrieved.
  
  Solutions:
  
  
  Check User Profile:
  
  Go to transaction SU01 (User Maintenance) and enter the user ID that corresponds to &1.
  Verify that the email address is correctly entered in the "Address" tab.
  
  
  
  Update User Email:
  
  If the email address is missing or incorrect, update it with the correct information.
  
  
  
  Verify User ID:
  
  Ensure that the user ID specified in the error message is valid and exists in the system.
  
  
  
  Check Authorizations:
  
  Ensure that the user or the process trying to retrieve the email has the necessary authorizations to access user data.
  
  
  
  System Configuration:
  
  Review the configuration settings related to email notifications in the SAP system. This may involve checking the settings in transaction SCOT (SAPconnect Administration) to ensure that email sending is properly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support notes related to the Change and Transport System for any specific guidance on this error.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SCC1: Client Copy (if applicable)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  
  Support: If the issue persists after checking the above points, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the error message SCTS_ABAP_VCS_MSG643.