How To Fix /SCTM/RG059 - Cust. 'General Settings for Route Determination' does not have GTS system

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCTM/RG -

• Message number: 059

• Message text: Cust. 'General Settings for Route Determination' does not have GTS system

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/RG059 - Cust. 'General Settings for Route Determination' does not have GTS system ?

  The SAP error message /SCTM/RG059 indicates that there is a configuration issue related to the General Settings for Route Determination in the SAP Global Trade Services (GTS) system. This error typically arises when the system is unable to find a valid GTS system configuration for the specified customer.
  Cause:
  
  Missing GTS System Configuration: The error suggests that the customer-specific settings for route determination do not have an associated GTS system configured.
  Incorrect Customizing Settings: The settings in the SAP system for route determination may not be properly configured or may be incomplete.
  Integration Issues: There may be issues with the integration between the SAP system and the GTS system, leading to the inability to retrieve the necessary settings.
  
  Solution:
  
  
  Check GTS Configuration:
  
  Go to the GTS system and verify that the GTS system is properly configured for the customer in question.
  Ensure that the GTS system is active and that the necessary connections between SAP and GTS are established.
  
  
  
  Review Route Determination Settings:
  
  In the SAP system, navigate to the customizing settings for route determination.
  Check if the customer has been assigned a valid GTS system in the route determination settings.
  If not, you may need to create or update the settings to include the correct GTS system.
  
  
  
  Maintain General Settings:
  
  Access the transaction code for maintaining general settings for route determination (usually found in the Logistics or Transportation Management area).
  Ensure that the GTS system is specified in the relevant fields for the customer.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, perform a test to ensure that the route determination works as expected without triggering the error message.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to GTS and route determination for any specific instructions or updates that may be relevant to your version of SAP.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configurations, consider reaching out to SAP support for further assistance. They may provide insights based on the specific version and setup of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as /SCTM/ROUTE for route determination settings and /SCTM/CONFIG for GTS configuration.
  SAP Notes: Search for SAP Notes related to GTS and route determination for any known issues or patches that may address the error.
  Documentation: Review the SAP Help Portal for detailed documentation on configuring GTS and route determination settings.
  
  By following these steps, you should be able to resolve the error message and ensure that the route determination process functions correctly with the GTS system.