How To Fix /SCTM/OCB_UI021 - Booking order &1: Exactly one product or product freight group must exist

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCTM/OCB_UI -

• Message number: 021

• Message text: Booking order &1: Exactly one product or product freight group must exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCTM/OCB_UI021 - Booking order &1: Exactly one product or product freight group must exist ?

  The SAP error message /SCTM/OCB_UI021 indicates that there is an issue with the booking order in the SAP Transportation Management (TM) system. Specifically, the error states that "Exactly one product or product freight group must exist." This typically means that the system expects either a single product or a single product freight group to be associated with the booking order, but it has found none or more than one.
  Cause:
  
  Missing Product or Freight Group: The booking order may not have any products or freight groups assigned to it.
  Multiple Products or Freight Groups: The booking order may have multiple products or freight groups assigned, which violates the requirement of having exactly one.
  Data Entry Error: There may have been an error during data entry, leading to incorrect or incomplete information being saved in the booking order.
  Configuration Issues: There could be configuration settings in the SAP TM system that are not aligned with the business process requirements.
  
  Solution:
  
  
  Check the Booking Order: Review the booking order in question to ensure that it has exactly one product or one product freight group assigned. 
  
  Navigate to the booking order in the SAP TM interface.
  Verify the product and freight group assignments.
  
  
  
  Correct the Assignments: 
  
  If there are no products or freight groups, add the necessary product or freight group.
  If there are multiple products or freight groups, remove the excess entries so that only one remains.
  
  
  
  Validate Data Entry: Ensure that the data entry process is being followed correctly to avoid similar issues in the future. This may involve training for users or reviewing the data entry forms.
  
  
  Review Configuration: If the issue persists, consult with your SAP TM configuration team to ensure that the system settings align with your business processes. This may involve checking the settings for product and freight group assignments in the relevant customizing transactions.
  
  
  Testing: After making the necessary corrections, test the booking order again to ensure that the error does not reoccur.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP TM documentation for information on booking orders and product assignments.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to resolve the error and ensure that your booking orders are processed correctly in the SAP TM system.