How To Fix SCTC_SC196 - Could not &1 shutdown ICM server &2; return code &3

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTC_SC - CTC System Copy

• Message number: 196

• Message text: Could not &1 shutdown ICM server &2; return code &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTC_SC196 - Could not &1 shutdown ICM server &2; return code &3 ?

  The SAP error message SCTC_SC196 indicates that there was an issue shutting down the Internet Communication Manager (ICM) server. The message typically includes placeholders for specific details, such as the server name and the return code, which can help diagnose the problem.
  Cause
  The error can be caused by several factors, including:
  
  ICM Process Not Running: The ICM process may not be running, which can prevent it from shutting down properly.
  Insufficient Permissions: The user or process attempting to shut down the ICM may not have the necessary permissions.
  Configuration Issues: There may be configuration issues in the ICM settings that prevent it from shutting down.
  Resource Constraints: The system may be under heavy load or experiencing resource constraints, which can affect the shutdown process.
  Network Issues: If the ICM is handling network requests, it may not be able to shut down if there are ongoing connections or requests.
  
  Solution
  To resolve the SCTC_SC196 error, you can try the following steps:
  
  
  Check ICM Status: Verify if the ICM process is running. You can do this by checking the process list or using transaction codes like SM51 or SMICM in the SAP GUI.
  
  
  Review Logs: Check the ICM logs for any additional error messages or warnings that might provide more context about the shutdown failure. The logs can typically be found in the dev_icm file.
  
  
  Permissions: Ensure that the user or process attempting to shut down the ICM has the necessary permissions to perform this action.
  
  
  Force Shutdown: If the ICM is unresponsive, you may need to forcefully terminate the process. This can be done using operating system commands (e.g., kill on Unix/Linux or Task Manager on Windows). However, use this as a last resort, as it may lead to data loss or corruption.
  
  
  Configuration Review: Review the ICM configuration settings in the instance profile to ensure they are correct. Look for any parameters that might affect the shutdown process.
  
  
  Restart the System: If the issue persists, consider restarting the entire SAP system, as this can sometimes resolve underlying issues.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or updates related to this error message. There may be specific patches or updates that address known issues.
  
  
  Related Information
  
  ICM Overview: The Internet Communication Manager (ICM) is responsible for handling HTTP(S) requests in SAP systems. Understanding its role can help in troubleshooting related issues.
  SAP Documentation: Refer to the official SAP documentation for detailed information on ICM configuration and management.
  SAP Community: Engage with the SAP Community forums for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.