How To Fix SCTC_SC063 - Error while getting information on work processes

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTC_SC - CTC System Copy

• Message number: 063

• Message text: Error while getting information on work processes

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTC_SC063 - Error while getting information on work processes ?

  The SAP error message SCTC_SC063 indicates that there is an issue while retrieving information about work processes in the SAP system. This error can occur due to various reasons, and understanding the cause is essential for troubleshooting and resolving the issue.
  Possible Causes:
  
  System Configuration Issues: There may be misconfigurations in the SAP system that prevent it from accessing work process information.
  Authorization Problems: The user executing the transaction may not have the necessary authorizations to view work process information.
  System Performance Issues: High load on the system or performance bottlenecks can lead to timeouts or failures in retrieving information.
  Database Issues: Problems with the underlying database, such as connectivity issues or corruption, can also lead to this error.
  SAP Kernel or Software Bugs: There may be bugs in the SAP kernel or specific software components that cause this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to access work process information. You can check this in transaction SU53 or by consulting with your security team.
  Review System Configuration: Verify the configuration settings related to work processes in transaction RZ10 or RZ11. Ensure that the parameters are set correctly.
  Monitor System Performance: Use transaction ST03N or ST06 to monitor system performance. Look for any performance bottlenecks or high resource usage that could be affecting the retrieval of work process information.
  Check Database Connectivity: Ensure that the database is up and running and that there are no connectivity issues. You can check this using transaction DBACOCKPIT or by consulting your database administrator.
  Review SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  Restart the Instance: If the issue persists, consider restarting the affected SAP instance. This can sometimes resolve transient issues.
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM50 (Work Process Overview), SM66 (Global Work Process Overview), and ST22 (Dump Analysis) for further investigation.
  SAP Documentation: Refer to the official SAP documentation for more detailed information on work processes and system monitoring.
  System Logs: Check the system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the SCTC_SC063 error and implement an appropriate solution.