How To Fix SCTC_SC029 - SAPICC: Call Error

SAP Error Message - Details

• Message type: E = Error

• Message class: SCTC_SC - CTC System Copy

• Message number: 029

• Message text: SAPICC: Call Error

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCTC_SC029 - SAPICC: Call Error ?

  The SAP error message SCTC_SC029, which indicates "SAPICC: Call Error," typically arises in the context of SAP's integration with other systems or services, particularly when using the SAP Cloud Platform Integration (CPI) or similar middleware solutions. This error can occur due to various reasons, including configuration issues, network problems, or issues with the external service being called.
  Causes:
  
  Configuration Issues: Incorrect configuration settings in the integration flow or the destination service can lead to call errors.
  Network Problems: Connectivity issues between the SAP system and the external service can cause the call to fail.
  Authentication Failures: If the credentials used to authenticate with the external service are incorrect or expired, the call will not succeed.
  Service Unavailability: The external service being called may be down or experiencing issues.
  Timeouts: If the external service takes too long to respond, a timeout may occur, leading to this error.
  Data Format Issues: If the data being sent to the external service is not in the expected format, it may result in a call error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in the integration flow and ensure that all parameters are set correctly.
  Test Connectivity: Use tools like ping or telnet to check if the SAP system can reach the external service. Ensure that firewalls or network settings are not blocking the connection.
  Verify Credentials: Ensure that the authentication credentials (username, password, API keys) are correct and have not expired.
  Monitor Service Status: Check the status of the external service to ensure it is operational. If it is down, you may need to wait until it is back online.
  Increase Timeout Settings: If timeouts are a frequent issue, consider increasing the timeout settings in the integration flow.
  Validate Data Formats: Ensure that the data being sent to the external service adheres to the expected format and schema.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to SCTC_SC029.
  Logs and Traces: Review logs and traces in the SAP system and the external service to gather more information about the error.
  Integration Documentation: Refer to the documentation for the specific integration scenario you are working with, as it may provide additional troubleshooting steps or configuration guidelines.
  Community Forums: Engage with SAP community forums or support channels for insights from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.