How To Fix SCSM_AVAILABILITY031 - Incompatible dispatcher and call type

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_AVAILABILITY - CCMS Messages - CCMSPING Environment - Availability

• Message number: 031

• Message text: Incompatible dispatcher and call type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_AVAILABILITY031 - Incompatible dispatcher and call type ?

  The SAP error message SCSM_AVAILABILITY031 indicates that there is an incompatibility between the dispatcher and the call type being used in the SAP system. This error typically arises in the context of SAP's Service Management or when dealing with service requests and availability checks.
  Cause:
  The error can occur due to several reasons:
  
  Mismatch in Configuration: The dispatcher may not be configured to handle the specific call type that is being requested. This can happen if there are changes in the system configuration or if the dispatcher is not set up correctly.
  Version Incompatibility: If there are different versions of components or services being used, it may lead to incompatibility issues.
  Incorrect Call Type: The call type being used may not be supported by the current dispatcher setup.
  System Updates or Changes: Recent updates or changes in the system might have altered the expected behavior of the dispatcher.
  
  Solution:
  To resolve the SCSM_AVAILABILITY031 error, you can take the following steps:
  
  
  Check Configuration:
  
  Review the configuration settings for the dispatcher and ensure that it is set up to handle the required call types.
  Verify that the dispatcher is correctly configured in the SAP system settings.
  
  
  
  Review Call Types:
  
  Ensure that the call type being used is valid and supported by the dispatcher. You may need to consult the documentation or configuration guides for the specific call types.
  
  
  
  System Updates:
  
  If the error occurred after a system update, check the release notes or documentation for any changes that might affect dispatcher behavior.
  Consider rolling back recent changes if they are suspected to be the cause of the issue.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. SAP Notes often provide patches or workarounds for known issues.
  
  
  
  Check Logs:
  
  Review system logs and traces to gather more information about the error. This can help identify the specific conditions under which the error occurs.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for Service Management and dispatcher configuration for more detailed guidance.
  Community Forums: Check SAP Community forums or other user groups where similar issues may have been discussed.
  System Monitoring Tools: Utilize SAP monitoring tools to keep track of dispatcher performance and identify potential issues proactively.
  
  By following these steps, you should be able to diagnose and resolve the SCSM_AVAILABILITY031 error effectively.