How To Fix SCSM_AVAILABILITY028 - Unknown call type

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_AVAILABILITY - CCMS Messages - CCMSPING Environment - Availability

• Message number: 028

• Message text: Unknown call type

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_AVAILABILITY028 - Unknown call type ?

  The SAP error message SCSM_AVAILABILITY028: Unknown call type typically occurs in the context of SAP Solution Manager or SAP Cloud ALM when there is an issue with the configuration or the type of call being made in the system. This error can arise in various scenarios, such as when integrating with external systems or when using specific functionalities within SAP.
  Causes:
  
  Incorrect Call Type: The error may be triggered if the system is trying to process a call type that is not recognized or is not defined in the system configuration.
  Configuration Issues: There may be misconfigurations in the settings related to the call types in the SAP system.
  Version Mismatch: If there are discrepancies between the versions of the systems involved (e.g., SAP Solution Manager and the connected systems), it may lead to this error.
  Missing Customization: If the call type is supposed to be custom-defined and the necessary customization has not been implemented, this error can occur.
  
  Solutions:
  
  Check Call Type Configuration: Review the configuration settings for call types in the SAP system. Ensure that the call type being used is correctly defined and active.
  Review Integration Settings: If the error occurs during integration with other systems, verify the integration settings and ensure that the call types are correctly mapped and recognized by both systems.
  Update System: Ensure that all systems involved are updated to compatible versions. Sometimes, applying the latest patches or updates can resolve such issues.
  Consult Documentation: Refer to the official SAP documentation or notes related to the specific module or functionality you are working with. There may be specific instructions or known issues documented.
  Custom Development Review: If the call type is part of a custom development, review the code and ensure that it is correctly implemented and that all necessary configurations are in place.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. They can provide insights based on the specific context of your system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed. Other users may have encountered the same error and can share their solutions.
  Logs and Traces: Analyze system logs and traces to gather more context about when and why the error occurs. This information can be helpful for troubleshooting.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.