How To Fix SCSM_AVAILABILITY017 - Logon check is already being performed in the background: &1 &2 &3 4

SAP Error Message - Details

• Message type: E = Error

• Message class: SCSM_AVAILABILITY - CCMS Messages - CCMSPING Environment - Availability

• Message number: 017

• Message text: Logon check is already being performed in the background: &1 &2 &3 4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCSM_AVAILABILITY017 - Logon check is already being performed in the background: &1 &2 &3 4 ?

  The SAP error message SCSM_AVAILABILITY017 indicates that a logon check is already being performed in the background for a specific user session. This can occur in various scenarios, particularly when multiple logon attempts are made for the same user account, or when there are issues with the system's session management.
  Cause:
  
  Multiple Logon Attempts: The user may be trying to log in multiple times simultaneously, which can trigger this error.
  Session Management Issues: There may be a problem with how sessions are being managed in the SAP system, leading to conflicts.
  Background Processes: A background process might already be handling the logon check for the user, causing the system to reject additional logon requests.
  Network Issues: Intermittent network connectivity problems can lead to repeated logon attempts, resulting in this error.
  
  Solution:
  
  Wait and Retry: If the error is due to multiple logon attempts, waiting for a few moments and then trying to log in again may resolve the issue.
  Check Active Sessions: Use transaction code SM04 to check for active user sessions. If there are multiple sessions for the same user, consider terminating the unnecessary ones.
  Review Background Jobs: Check if there are any background jobs that might be causing the logon check to hang or take longer than expected.
  System Logs: Review system logs (transaction SM21) for any related errors or warnings that might provide more context on the issue.
  Network Stability: Ensure that the network connection is stable and that there are no issues causing repeated logon attempts.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide patches/updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM04 (User Overview), SM21 (System Log), and SM37 (Job Monitoring) to help diagnose and resolve issues.
  User Management: Ensure that user management practices are in place to prevent multiple simultaneous logon attempts, such as educating users about session management.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, especially if it appears to be a bug or a system-specific issue.
  
  By following these steps, you should be able to diagnose and resolve the SCSM_AVAILABILITY017 error effectively.