How To Fix SCRM702 - Error sending email (error type &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 702

• Message text: Error sending email (error type &1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM702 - Error sending email (error type &1) ?

  The SAP error message SCRM702 indicates that there was an issue sending an email from the SAP system. The error type specified in the message provides additional context about the nature of the problem. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  
  SMTP Configuration Issues: The Simple Mail Transfer Protocol (SMTP) settings in the SAP system may not be configured correctly. This includes incorrect SMTP server address, port, or authentication details.
  
  
  Network Issues: There may be network connectivity problems preventing the SAP system from reaching the SMTP server.
  
  
  Email Address Issues: The recipient's email address may be invalid or incorrectly formatted.
  
  
  Authorization Issues: The user or system may not have the necessary permissions to send emails.
  
  
  Email Size Limitations: The email being sent may exceed size limits set by the SMTP server.
  
  
  Firewall or Security Settings: Firewalls or security settings may be blocking the connection to the SMTP server.
  
  
  Solutions:
  
  
  Check SMTP Configuration:
  
  Go to transaction code SCOT (SAPconnect Administration).
  Verify the SMTP node settings, including the server address, port, and authentication details.
  Ensure that the settings match those provided by your email service provider.
  
  
  
  Test Network Connectivity:
  
  Use tools like ping or telnet to check if the SAP system can reach the SMTP server.
  Ensure that there are no network issues or outages.
  
  
  
  Validate Email Addresses:
  
  Check the recipient email addresses for typos or formatting errors.
  Ensure that the email addresses are valid and active.
  
  
  
  Check User Authorizations:
  
  Ensure that the user or system has the necessary authorizations to send emails.
  Review the roles and permissions assigned to the user.
  
  
  
  Review Email Size:
  
  Check the size of the email being sent and ensure it does not exceed the limits set by the SMTP server.
  
  
  
  Firewall and Security Settings:
  
  Consult with your network/security team to ensure that the necessary ports are open and that the SMTP server is not being blocked.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to email sending issues for any specific patches or updates that may address known issues.
  Logs: Review the application logs (transaction code SLG1) for more detailed error messages that can provide additional context.
  Documentation: Refer to the SAP Help Portal for documentation on configuring SAPconnect and troubleshooting email issues.
  
  If the problem persists after checking these areas, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.