How To Fix SCRM135 - User &1 unknown (see help)

SAP Error Message - Details

• Message type: E = Error

• Message class: SCRM - Check Results Management

• Message number: 135

• Message text: User &1 unknown (see help)

What causes this issue?

You have entered a user who is unknown to this tool.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

All users that can be used as selection condition or input in this tool
and who can be assigned check results, must be entered in table CRMAHR
together with their role. Users not contained in this table are mapped
to the designated user of user ID UNKNOWN.
Enter the user in table CRMAHR.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message SCRM135 - User &1 unknown (see help) ?

  The SAP error message SCRM135 indicates that the user specified in the system is unknown or not recognized. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or when dealing with user authorizations and roles.
  Cause:
  
  User Not Created: The user ID specified does not exist in the SAP system.
  User Deactivation: The user might have been deactivated or locked.
  Incorrect User ID: There may be a typo or incorrect user ID being referenced.
  Authorization Issues: The user may not have the necessary authorizations to perform the action.
  System Configuration: There may be issues with the configuration of the user management system.
  
  Solution:
  
  Verify User ID: Check the user ID for any typos or errors. Ensure that the user ID is correctly entered.
  Check User Existence: Use transaction code SU01 to check if the user exists in the system. If not, you may need to create the user.
  User Status: If the user exists, check if the user is active. If the user is locked or inactive, you will need to unlock or activate the user.
  Authorization Check: Ensure that the user has the necessary roles and authorizations to perform the required actions. You can check this in transaction PFCG.
  Consult with Basis Team: If the issue persists, consult with your SAP Basis team to check for any underlying system issues or configurations that may be affecting user recognition.
  
  Related Information:
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SUIM: User Information System (to check user roles and authorizations)
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to user management and authorization errors.
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and authorization concepts.
  
  
  By following these steps, you should be able to identify and resolve the issue related to the SCRM135 error message.