How To Fix SCOL_API012 - Recipient &1 could not be mapped to cloud user

SAP Error Message - Details

• Message type: E = Error

• Message class: SCOL_API - API for Collaboration

• Message number: 012

• Message text: Recipient &1 could not be mapped to cloud user

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message SCOL_API012 - Recipient &1 could not be mapped to cloud user ?

  The SAP error message SCOL_API012 indicates that there is an issue with mapping a recipient to a cloud user in the SAP system. This error typically arises in scenarios involving SAP Cloud Platform or SAP Business Technology Platform, where user management and identity provisioning are critical.
  Cause:
  The error can occur due to several reasons, including:
  
  User Not Found: The recipient specified in the error message does not exist in the cloud user database.
  Incorrect User Mapping: There may be a mismatch between the recipient's identifier (like email or user ID) and the corresponding cloud user.
  Authorization Issues: The user attempting to perform the mapping may not have the necessary permissions to access or modify user data.
  Configuration Issues: There may be misconfigurations in the user provisioning settings or the identity provider settings.
  Data Synchronization Issues: If the user data is not synchronized properly between the on-premise system and the cloud, it can lead to mapping failures.
  
  Solution:
  To resolve the SCOL_API012 error, you can follow these steps:
  
  
  Verify User Existence: Check if the recipient user exists in the cloud user database. You can do this by logging into the SAP Cloud Platform and searching for the user.
  
  
  Check User Mapping: Ensure that the recipient's identifier (like email or user ID) matches the corresponding cloud user. If there is a discrepancy, update the mapping accordingly.
  
  
  Review Permissions: Ensure that the user performing the mapping has the necessary permissions to access and modify user data in the cloud.
  
  
  Check Configuration Settings: Review the configuration settings for user provisioning and identity management. Ensure that the settings are correctly configured to allow for user mapping.
  
  
  Synchronize Data: If there are synchronization issues, ensure that the user data is properly synchronized between the on-premise system and the cloud. This may involve running synchronization jobs or checking the status of the identity provider.
  
  
  Consult Logs: Check the application logs for more detailed error messages that can provide additional context on why the mapping failed.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for user management and identity provisioning for detailed guidance on configuration and troubleshooting.
  SAP Community: Engage with the SAP Community forums where other users may have encountered similar issues and can provide insights or solutions.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to user mapping and provide patches or workarounds.
  
  By following these steps, you should be able to identify and resolve the cause of the SCOL_API012 error.