/SCMTMS/TOR_INT407 - Processing canceled; some documents couldn't be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR_INT -

• Message number: 407

• Message text: Processing canceled; some documents couldn't be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR_INT407 - Processing canceled; some documents couldn't be locked ?

  The SAP error message /SCMTMS/TOR_INT407 Processing canceled; some documents couldn't be locked typically occurs in the context of the SAP Transportation Management System (TMS) when the system is unable to lock certain documents that are required for processing a transaction. This can happen for various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Concurrent Access: Another user or process may be accessing the same documents, preventing the current transaction from obtaining the necessary locks.
  Long-Running Transactions: If a transaction is taking too long to complete, it may hold locks on documents longer than expected, causing subsequent transactions to fail.
  Database Locking Issues: There may be issues at the database level that prevent the system from acquiring the necessary locks.
  Configuration Issues: Incorrect configuration in the TMS or related modules may lead to locking problems.
  Transport Requests: If there are transport requests that are not released or are in a state that prevents locking, this can lead to the error.
  
  Solutions:
  
  Check for Concurrent Users: Verify if other users are currently accessing the same documents. If so, wait for them to finish or coordinate with them to avoid conflicts.
  Transaction Monitoring: Use transaction codes like SM12 (to view and manage locks) to check for existing locks on the documents in question. You can release locks if they are no longer needed.
  Review Long-Running Processes: Identify any long-running transactions that may be holding locks and address them. This may involve optimizing the process or terminating it if necessary.
  Database Health Check: Perform a health check on the database to ensure there are no underlying issues affecting locking mechanisms.
  Configuration Review: Review the configuration settings in the TMS and related modules to ensure they are set up correctly.
  Transport Request Management: Check the status of transport requests and ensure they are properly released and not causing locking issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM21 (system log), and ST22 (dump analysis) to diagnose issues.
  SAP Notes: Check for any relevant SAP Notes that may address known issues related to this error message.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  User Authorizations: Ensure that users have the necessary authorizations to access and lock the documents in question.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or SAP support for further assistance.