How To Fix /SCMTMS/TOR_ERR_HNDL028 - External consignee ID &1 on item is not maintained for ID type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR_ERR_HNDL -

• Message number: 028

• Message text: External consignee ID &1 on item is not maintained for ID type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR_ERR_HNDL028 - External consignee ID &1 on item is not maintained for ID type &2 ?

  The SAP error message /SCMTMS/TOR_ERR_HNDL028 indicates that there is an issue with the external consignee ID for a specific item in the Transportation Management System (TMS). This error typically arises when the system expects an external consignee ID to be maintained for a particular item, but it is either missing or not correctly configured.
  Cause:
  
  Missing External Consignee ID: The external consignee ID for the item is not maintained in the system.
  Incorrect ID Type: The ID type specified does not match the expected type for the external consignee.
  Configuration Issues: There may be configuration issues in the TMS settings that prevent the proper assignment of the external consignee ID.
  Data Inconsistency: There could be inconsistencies in the master data related to the consignee or the item.
  
  Solution:
  
  
  Maintain External Consignee ID:
  
  Navigate to the relevant transaction or configuration area in SAP where you can maintain the external consignee ID.
  Ensure that the external consignee ID is correctly assigned to the item in question.
  
  
  
  Check ID Type:
  
  Verify that the ID type being used is correct and corresponds to the expected type for the external consignee.
  If necessary, update the ID type to match the required format.
  
  
  
  Review Configuration:
  
  Check the configuration settings in TMS to ensure that external consignees are set up correctly.
  Make sure that the necessary settings for external IDs are activated and properly configured.
  
  
  
  Data Validation:
  
  Validate the master data for the item and the consignee to ensure there are no discrepancies.
  If there are issues, correct the master data accordingly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on managing external consignees and resolving related errors.
  
  
  
  Testing:
  
  After making the necessary changes, test the process again to ensure that the error is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/TOR for transportation order management or other relevant TMS transactions to access and maintain the necessary data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to resolve the error message and ensure that the external consignee ID is properly maintained for the item in question.