How To Fix /SCMTMS/TOR564 - Service level &1 is not defined for carrier &2

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TOR -

• Message number: 564

• Message text: Service level &1 is not defined for carrier &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TOR564 - Service level &1 is not defined for carrier &2 ?

  The SAP error message /SCMTMS/TOR564 Service level &1 is not defined for carrier &2 typically occurs in the SAP Transportation Management System (TMS) when there is an issue with the configuration of service levels for a specific carrier. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Service Level Definition: The service level specified in the error message is not defined for the carrier in question. This means that the system cannot find a valid service level that matches the criteria for the selected carrier.
  Incorrect Configuration: There may be a misconfiguration in the transportation management settings, where the service level is not properly linked to the carrier.
  Data Inconsistency: There could be inconsistencies in the master data related to carriers and service levels, leading to this error.
  
  Solution:
  
  
  Define Service Level for Carrier:
  
  Go to the SAP TMS configuration settings.
  Navigate to the section where you can define service levels for carriers.
  Ensure that the service level specified in the error message is defined for the carrier mentioned.
  If it is not defined, create a new service level or assign an existing one to the carrier.
  
  
  
  Check Carrier and Service Level Configuration:
  
  Verify that the carrier is correctly set up in the system.
  Check if the service level is active and properly configured.
  Ensure that the service level is assigned to the correct transportation lane or route.
  
  
  
  Review Master Data:
  
  Check the master data for both the carrier and the service level to ensure there are no discrepancies.
  Make sure that the relevant data is consistent across all related tables.
  
  
  
  Testing:
  
  After making the necessary changes, test the configuration by trying to create a transportation order or shipment that uses the carrier and service level in question.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/TS (for Transportation Management) or /SCMTMS/SC (for Service Configuration) to access the relevant configuration areas.
  Documentation: Refer to SAP Help documentation for detailed steps on configuring carriers and service levels in TMS.
  Support: If the issue persists after checking the configurations, consider reaching out to SAP support or consulting with a functional consultant who specializes in SAP TMS.
  
  By following these steps, you should be able to resolve the error message and ensure that the service levels are correctly defined for the carriers in your SAP system.