How To Fix /SCMTMS/TEND217 - No contact persons selected for carrier &1; cannot send e-mail

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TEND -

• Message number: 217

• Message text: No contact persons selected for carrier &1; cannot send e-mail

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TEND217 - No contact persons selected for carrier &1; cannot send e-mail ?

  The SAP error message /SCMTMS/TEND217 No contact persons selected for carrier &1; cannot send e-mail typically occurs in the context of SAP Transportation Management (TM) when the system attempts to send an email notification related to a carrier, but there are no contact persons defined for that carrier.
  Cause:
  
  Missing Contact Persons: The primary cause of this error is that the carrier (identified by &1 in the error message) does not have any contact persons assigned in the system.
  Configuration Issues: There may be issues with the configuration of the carrier master data, where the contact person details have not been maintained properly.
  Data Inconsistency: There could be inconsistencies in the data related to the carrier, leading to the absence of contact persons.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Carrier Master Data:
  
  Navigate to the carrier master data in SAP TM.
  Verify if the carrier in question has contact persons assigned. This can usually be done in the transaction code for maintaining carrier data (e.g., /SCMTMS/CONTRACT or similar).
  
  
  
  Add Contact Persons:
  
  If no contact persons are assigned, you need to add them. Ensure that you provide the necessary details such as name, email address, and any other relevant information.
  Save the changes after adding the contact persons.
  
  
  
  Verify Email Configuration:
  
  Ensure that the email configuration in your SAP system is set up correctly. This includes checking the SMTP settings and ensuring that the email server is reachable.
  
  
  
  Test Email Functionality:
  
  After adding the contact persons, test the email functionality to ensure that notifications can be sent successfully.
  
  
  
  Check Authorization:
  
  Ensure that the user or process trying to send the email has the necessary authorizations to access the carrier data and send emails.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing carrier data, such as /SCMTMS/CONTRACT for contracts and /SCMTMS/MASTER for master data.
  Documentation: Refer to SAP Help documentation for Transportation Management for detailed guidance on managing carriers and their contact information.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  By ensuring that the carrier has the appropriate contact persons assigned, you should be able to resolve the error and enable email notifications successfully.