How To Fix /SCMTMS/TCC_TCEXT007 - Logical port &1: Communication to external service provider failed

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TCC_TCEXT -

• Message number: 007

• Message text: Logical port &1: Communication to external service provider failed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TCC_TCEXT007 - Logical port &1: Communication to external service provider failed ?

  The SAP error message /SCMTMS/TCC_TCEXT007 Logical port &1: Communication to external service provider failed typically indicates that there is an issue with the communication between the SAP system and an external service provider, which is often related to the Transportation Management System (TMS) in SAP.
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the external service provider.
  Incorrect Configuration: The logical port configuration might be incorrect, including incorrect URLs, authentication details, or other settings.
  Service Provider Issues: The external service provider may be down or experiencing issues.
  Firewall Restrictions: Firewalls or security settings may be blocking the communication.
  SSL/TLS Issues: If the communication is secured using SSL/TLS, there may be issues with certificates or encryption settings.
  Timeouts: The request may be timing out due to slow response times from the external service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that the SAP system can reach the external service provider. You can use tools like ping or telnet to test connectivity.
  Verify Logical Port Configuration:
  
  Go to transaction SOAMANAGER in SAP.
  Check the configuration of the logical port associated with the external service provider.
  Ensure that the endpoint URL, authentication method, and other settings are correct.
  
  
  Test the Service: Use the test functionality in SOAMANAGER to check if the service is reachable and functioning as expected.
  Check External Service Status: Verify that the external service provider is operational and not experiencing downtime.
  Review Firewall Settings: Ensure that the necessary ports are open and that there are no firewall rules blocking the communication.
  SSL/TLS Configuration: If using SSL/TLS, check that the certificates are valid and properly configured in the SAP system.
  Increase Timeout Settings: If timeouts are an issue, consider increasing the timeout settings in the logical port configuration.
  
  Related Information:
  
  Transaction Codes: 
  
  SOAMANAGER: For managing web service configurations.
  SICF: To check the status of the Internet Communication Framework services.
  
  
  Logs and Traces: Check the application logs (transaction SLG1) and the system logs (transaction SM21) for more detailed error messages that can provide additional context.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.