How To Fix /SCMTMS/TCC_MSG800 - Cannot raise dispute; charge line &1 already deleted in the order

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TCC_MSG -

• Message number: 800

• Message text: Cannot raise dispute; charge line &1 already deleted in the order

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TCC_MSG800 - Cannot raise dispute; charge line &1 already deleted in the order ?

  The SAP error message /SCMTMS/TCC_MSG800 indicates that there is an issue with raising a dispute for a charge line in the Transportation Management System (TMS). Specifically, the error states that the charge line identified by &1 has already been deleted in the order, which means that the system cannot process the dispute because the relevant data is no longer available.
  Cause:
  
  Charge Line Deletion: The charge line you are trying to dispute has been deleted from the order. This could happen due to various reasons, such as manual deletion by a user, automated processes, or changes in the order status.
  Data Integrity Issues: There may be inconsistencies in the data, where the system is trying to reference a charge line that no longer exists.
  Timing Issues: The dispute may be attempted after the charge line has been deleted, leading to this error.
  
  Solution:
  
  Verify Charge Line Status: Check the status of the charge line in the order. If it has indeed been deleted, you will need to determine if it can be restored or if a new charge line needs to be created.
  Check Order History: Review the order history to understand when and why the charge line was deleted. This may provide insights into whether it was an expected action or an error.
  Recreate Charge Line: If the charge line is essential for the dispute, consider recreating it if possible. This may involve re-entering the relevant data into the order.
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling disputes in TMS. There may be specific procedures to follow in such cases.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes in TMS that may help you navigate and manage charge lines and disputes.
  User Roles and Permissions: Ensure that you have the necessary permissions to view and manage charge lines and disputes in the system.
  
  By following these steps, you should be able to address the error and proceed with the necessary actions regarding the dispute.