How To Fix /SCMTMS/TCC_HL_MSG797 - Rate not found for line &1 rate &2 for blank scale value &3

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TCC_HL_MSG -

• Message number: 797

• Message text: Rate not found for line &1 rate &2 for blank scale value &3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TCC_HL_MSG797 - Rate not found for line &1 rate &2 for blank scale value &3 ?

  The SAP error message /SCMTMS/TCC_HL_MSG797 indicates that the system is unable to find a rate for a specific transportation charge line item. This typically occurs in the context of Transportation Management (TM) when the system is trying to determine the cost for a transportation charge but cannot find a corresponding rate based on the provided parameters.
  Cause:
  
  Missing Rate Configuration: The most common cause is that the rate configuration for the specified transportation charge is not set up correctly in the system.
  Blank Scale Value: The error specifically mentions a "blank scale value," which suggests that the system is looking for a rate that corresponds to a scale value that has not been defined or is not applicable.
  Incorrect Master Data: There may be issues with the master data related to the transportation charge, such as incorrect or incomplete entries in the rate tables.
  Incompatible Rate Type: The rate type being used may not be compatible with the charge line item being processed.
  
  Solution:
  
  
  Check Rate Configuration:
  
  Navigate to the rate configuration in SAP TM and ensure that the rates for the relevant transportation charges are defined correctly.
  Verify that the rates are active and applicable for the specific conditions (e.g., origin, destination, service type).
  
  
  
  Define Scale Values:
  
  If the scale value is blank, check if there are any scale values defined for the rate. If not, you may need to create or adjust the scale values to ensure they align with the expected input.
  
  
  
  Review Master Data:
  
  Ensure that all relevant master data (e.g., transportation lanes, service providers, and rate agreements) is correctly maintained and complete.
  Check for any inconsistencies or missing entries that could affect rate determination.
  
  
  
  Test with Different Scenarios:
  
  If possible, test the rate determination process with different scenarios to identify if the issue is isolated to specific conditions or if it is a broader configuration issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to Transportation Management and rate determination for additional insights and troubleshooting steps.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance, providing them with the error details and any relevant configuration information.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like /SCMTMS/TC (for rate configuration) or /SCMTMS/TCM (for charge management) to access the relevant configuration areas.
  SAP Notes: Check for any SAP Notes related to this error message or transportation charge configuration that may provide additional guidance or patches.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message /SCMTMS/TCC_HL_MSG797.