How To Fix /SCMTMS/TC_RATES276 - E-mail not set for user in SU01; no e-mail notification sent for workitem

SAP Error Message - Details

• Message type: E = Error

• Message class: /SCMTMS/TC_RATES -

• Message number: 276

• Message text: E-mail not set for user in SU01; no e-mail notification sent for workitem

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /SCMTMS/TC_RATES276 - E-mail not set for user in SU01; no e-mail notification sent for workitem ?

  The SAP error message /SCMTMS/TC_RATES276 indicates that there is an issue with the email notification system for a user in the SAP system. Specifically, it means that the user does not have an email address configured in their user profile (SU01), which prevents the system from sending email notifications for work items.
  Cause:
  
  Missing Email Address: The primary cause of this error is that the user profile does not have an email address set up.
  User Profile Configuration: The user may not have the necessary authorizations to receive notifications or the email settings may not be properly configured.
  System Configuration: There may be issues with the overall system configuration related to email notifications.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Check User Profile:
  
  Go to transaction code SU01.
  Enter the user ID that is experiencing the issue and click on the "Display" button.
  Navigate to the "Address" tab.
  Ensure that the "E-mail" field is filled with a valid email address.
  
  
  
  Update Email Address:
  
  If the email address is missing or incorrect, update it with a valid email address.
  Save the changes.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to receive notifications. This may involve checking roles and profiles assigned to the user.
  
  
  
  Test Email Configuration:
  
  If the email address is set correctly, you may want to test the email configuration in the SAP system to ensure that emails can be sent. This can be done using transaction SCOT (SAPconnect) to check the settings.
  
  
  
  Check System Settings:
  
  Ensure that the SMTP settings are correctly configured in the SAP system. This includes checking the settings in transaction SCOT and ensuring that the email server is reachable.
  
  
  
  Re-test the Work Item:
  
  After making the necessary changes, re-test the scenario that triggered the error to confirm that the email notifications are now being sent.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  Support: If the issue persists after following the above steps, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  By ensuring that the user profile is correctly configured with a valid email address and that the system settings are appropriate, you should be able to resolve the error and enable email notifications for work items.